Sustaining Knock Your Socks Off Service (Knock Your Socks...

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Sustaining Knock Your Socks Off Service...

Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)

Tom Connellan, Ron Zemke

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This title looks at how to maintain the first-class service which most customers crave, and shows how to sustain this service through training, coaching, empowering, supporting, inspiring, and rewarding great service providers.

Категории:

Business & Economics - Management & Leadership

Година:

1993

Издание:

1

Издателство:

AMACOM

Език:

english

ISBN 10:

0814478247

ISBN 13:

9780814478240

Файл:

EPUB, 546 KB

IPFS:

,

english, 1993

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